In-House IT Support
In-House IT support has the benefit of on demand access. When you need IT help and you employ a professional specific to this field, you know where to find them and that you can get help instantaneously. You also have the advantage of paying them a standard salary. No matter how many problems you face the cost does not go up.This is also one of the biggest downfalls of having in-house IT support. Instead of getting customizable services where you decide how much you spend at a time, you’re paying for an employee who requires benefits, office space, management, and a regular salary. In addition, you’re also limited to the amount of skills your employed IT professional has and the resources they have access to. For instance, while they may be good at server maintenance they may lack the skills in web development.
Outsourced IT Support
The most obvious benefit of outsourcing your IT is lower cost. IT companies have a variety of resources at their disposal and because they service several other companies they are able to distribute the cost between them.This creates a better price for you. This also means you have a team of experts at your disposal for what it would probably cost to have just one employed IT professional. While they do not have someone who works directly in your office, the true IT companies will provide 24/7 customer support. Whether it’s 4 in the morning or 9 at night there should be someone there to help you troubleshoot, reset your password, or help you with any other technology problem you may have.
What is right for you?
When deciding on whether to hire an IT professional or outsource you have to consider what is best for you and your business. For smaller and medium businesses it will probably be in your best interest to outsource your IT to a company with more resources at a lower cost. When considering which IT company to choose you should look towards local companies that would be able to service you quickly on site if needed and understand the needs and problems in the area. The best solution is a company that can handle all your tech needs. Taking web development, phone services, and other IT needs off your plate allows you to spend less time worrying about these aspects of your business and put more resources into creating a successful and well run company.
If your business is located around the Colorado Springs area consider ENTFORCE by Entworks IT. An IT company with the resources of a large organization with the customer service of an in house IT company at the right price.